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Privacy Policy

Last Updated: August 24, 2025

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Introduction

FireRoofs ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (fireroofs.com), our mobile application ("FireRoofs App"), or our services, including SMS/MMS notifications for wildfire defense system operations and wildfire alerts. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect information you provide directly, such as:

  • Personal details (e.g., name, email, phone number, and physical address) when you register for the FireRoofs App or request services. Your address is collected to provide location-specific wildfire alerts.

  • Device and usage data (e.g., IP address, app interactions) automatically collected via cookies or similar technologies.

  • Location data if enabled for wildfire alerts.

For SMS/MMS messaging: We collect your mobile phone number and address only if you opt in during app registration. These are used solely for sending notifications about your installed wildfire defense system's operation (e.g., activation status) and relevant wildfire alerts (e.g., proximity warnings based on your address).

How We Use Your Information

We use your information to:

  • Provide and maintain the FireRoofs App and services.

  • Send SMS/MMS notifications as described, with a frequency of up to 5 messages per week (or as needed for urgent alerts). Message and data rates may apply, depending on your carrier.

  • Improve our services, respond to inquiries, and ensure security.

SMS/MMS Specifics

By opting in via the FireRoofs App, you consent to receive text messages from us. Opt-in occurs during app registration: You'll see a checkbox stating, "I agree to receive SMS notifications for wildfire defense system updates and alerts based on my address. Message and data rates may apply. Reply STOP to opt out." We require explicit consent before sending messages.

  • Non-Sharing Commitment: We will not share mobile contact information (e.g., phone numbers) or addresses with third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Opt-Out: Reply "STOP" to any message to unsubscribe. You can also opt out via app settings.

  • Help: Reply "HELP" for support.

  • Frequency and Costs: Messages are sent as needed for system operations or alerts; standard messaging rates apply.

Sharing Your Information

We share information only as necessary: with service providers (e.g., Twilio for messaging), for legal compliance, or with your consent. We do not sell or rent your data.

Data Security and Retention

We use industry-standard measures to protect your data. We retain information only as long as necessary for the purposes outlined.

Your Rights

You can access, update, or delete your data via the app or by contacting us at sales@fireroofs.com. Residents of certain regions (e.g., California under CCPA) have additional rights.

Children's Privacy

Our services are not for children under 13; we do not knowingly collect their data.

Changes to This Policy

We may update this policy; changes will be posted here with the updated date.

Contact Us

For questions, email sales@fireroofs.com or call us directly

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